Frequently Asked Questions
Everything you need to know about our handcrafted fashion and accessories.
What materials are used in Ekeko Crafts products?
We specialize in high-quality, sustainable materials including organic cotton, ethically sourced alpaca wool, and genuine vegetable-tanned leather, all handcrafted by skilled artisans.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, Ekeko Crafts ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please note that custom or personalized pieces are final sale.
How should I care for my handmade items?
To preserve the quality of our textiles, we recommend hand washing in cold water with mild detergent and laying flat to dry. Specific care instructions are included on each product label.
Are your products ethically made?
Absolutely. We pride ourselves on fair-trade practices, ensuring all our artisans receive fair wages and work in safe, supportive environments that honor their traditional craftsmanship.